Additional Information
What happens if my item has been delivered damaged?
If your order has been delivered damaged please send us your order
number and the name the order was purchased by and photos of the
damaged areas of the sign to hello@hoekstradecor.com. We will then
send out a replacement as soon as possible.
number and the name the order was purchased by and photos of the
damaged areas of the sign to hello@hoekstradecor.com. We will then
send out a replacement as soon as possible.
How soon will my order ship?
We will ship your order within 3-7 business days. Custom orders will ship
approximately within 10-20 business days.
approximately within 10-20 business days.
What countries do you ship to?
Right now we currently offer free shipping throughout Canada and the
USA.
USA.
Do you accept cancellations?
If your order has not been shipped out yet we will gladly refund your
order- you have a maximum of 3 business days to inform us. If your
item has been picked up already we will not be able to recover the item.
order- you have a maximum of 3 business days to inform us. If your
item has been picked up already we will not be able to recover the item.
Do you accept returns or exchanges?
If you're not happy with your sign we'll arrange a carrier pick-up/drop off
and we'll issue your refund once we have received your shipment. You
have a maximum of 30 days.
and we'll issue your refund once we have received your shipment. You
have a maximum of 30 days.
Will I get a tracking code for my shipment?
Yes! Every shipment we send out will have a carrier tracking code. If you
order more than 1 sign we will ship your signs together depending on the size.
order more than 1 sign we will ship your signs together depending on the size.
Do you accept custom work?
We are currently not accepting any custom work.
Still have more questions?
E-mail us- hello@hoekstradecor.com